Refund, Returns and Warranty Policy

Eligibility for Returns

  • In order to qualify for a return, the product must remain unopened.
  • Purchases must be made within the last 30 days to be eligible for a refund.
  • The item must be in the same condition you received it in.

Costs & Labels

  • Once a return request is accepted, we will email you a return label so you can send back the product at no additional cost to you.


  • After receiving your return in our warehouse and inspecting the item to ensure it's in good condition, we will initiate the refund process.
  • You will be notified via email once we've received your returned item and when we begin the refund process.
  • While we process the refund immediately on our end, the time it takes for the refunded amount to reflect in your bank account may vary depending on your bank. It will be credited to your original payment method.
  • We gladly replace items if they are defective or damaged at no cost to you.
  • If you believe you received a faulty product, please contact us, and we'll coordinate the next steps to ensure you receive a replacement.

Sale Items

  • Items purchased on sale are not eligible for refunds.

Shipping & Insurance

  • Although we offer a free return label, we can't guarantee that we will receive your returned item.
  • To ensure the safety of your returns, consider insuring your shipment to us. This gives you peace of mind, knowing that even if there are shipping issues, you're covered.

Need Assistance?

For any additional questions or concerns related to refunds, returns, or exchanges, please see Contact us.
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2018 - 2024
The statements made by Carmen’s Medicinals have not been approved by the Food and Drug Administration. These products are not intended to diagnose, treat, cure or prevent any disease. By buying CBD-based products on the Carmen’s Medicinals website, you agree to follow the Privacy Policy and all Terms & Conditions. The information given in this website does not substitute the one given by healthcare practitioners. THC DISCLOSURE The products sold on this site contain less than 0.3% of THC. Not to be sold to persons under the legal age in each state. If you suffer from a severe medical condition or consume other medication, you should consult your physician before use.
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